Privacy Policy

1. Introduction & Commitment

At Balasubramanian Traditional Goldsmiths, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, handle, and safeguard customer data collected through our showcase website and direct enquiry channels.

2. Information We Collect

When you contact us, submit an enquiry, or schedule a workshop consultation, we may collect:

• Your full name and contact telephone/WhatsApp number.
• Your email address (if voluntarily provided).
• Details of jewellery designs, custom requirements, or heirloom pieces you wish to discuss.
• Standard technical metadata (such as IP address and browser user-agent) strictly for security and anti-spam verification.

3. How We Use Your Information

Your information is used strictly to:

• Respond to your jewellery design inquiries and custom price quotations.
• Coordinate bespoke orders, progress updates, and workshop appointments.
• Comply with statutory BIS hallmarking documentation and tax accounting rules where required.

We never sell, lease, or rent your personal phone number or email to third-party telemarketers or external advertisers.

4. Data Retention & Security

Customer enquiry records are stored in secure, restricted-access database systems protected with modern encryption and access control. Records may be archived or removed upon customer request by contacting our shop administrator.

5. Contact Us Regarding Your Privacy

If you have questions about your personal data or wish to have your contact details updated, please contact us directly at our workshop at 1st Floor, 4B, Ganapathy Complex, Vandikkara Pillaiyar Street, Ramanathapuram, Tamil Nadu, or via direct telephone at +91 99948 25286.